The services available at this site and other sites operated by TLA Direct Limited
(TLAD) and The Legal Alliance Limited (TLAL) (the "Sites") are owned and operated
under license from TLA Group Limited, a company registered in England (Company Number:
06133244), whose registered office is at Pegasus House, 463A Glossop Road, Sheffield,
South Yorkshire S10 2QD (the "Company"). The Company, TLAD and TLAL together form
the Group.
The Group respects the privacy and security of its users. The information you provide
to the Group is used selectively by us to identify appropriate solicitors for your
situation and put you in contact with the suitable solicitor(s). Some of the information
will be passed on to the solicitors that we deem to be suitable so that they can
contact you to progress your case. In order to demonstrate our commitment to your
privacy, we have prepared this statement disclosing the privacy practices for the
Sites. This statement describes what personally identifiable information ("PII")
we collect from you, how and when information is used, how we protect your information
and who has access to your information.
- THE INFORMATION COLLECTED. The Group asks you to provide various types of PII to
enhance the quality of the service we can provide to you. As part of the process
of using the Sites, the Group asks for information such as your name, e-mail address,
and summary case details. The more accurate the information you provide, the better
we are able to customise your experience and match you to a solicitor who can assist
you with your legal matter. Following the use of our service we may ask you for
other information, such as completion of a customer satisfaction survey. Whenever
you provide PII to us we will comply with our privacy policy. As with the vast majority
of web servers, our server automatically creates log files for each visitor who
accesses the Sites (the "Access Logs"). The Access Logs allow us to make the Sites
more useful to our visitors. The Access Logs do not record a visitor's name, address,
phone number or any other PII. However, the Access Logs may contain some or all
of the following information:
- the date of the visit;
- the time and length of the visit;
- the path taken through the Sites;
- the browser being used;
- a list of files downloaded or viewed;
- the Internet Protocol Address (the "IP Address") of the machine accessing the Sites;
and/or
- any errors encountered.
The Group uses this information to aid the technical administration of the Sites
and to better understand how the Sites are functioning for our users.
- HOW AND WHEN INFORMATION IS USED. The Group’s primary goal in collecting PII is
to provide the user with a high quality service. This PII is collected via the form(s)
completed on the Sites. In addition, our Access Logs collect non-PII, such as which
pages each user visits and the domain name of visitors. This information is used,
for example, to help us identify which areas of the Sites are of interest to our
visitors. The Group also collects the IP Addresses of its visitors for the purposes
of system administration.
- ACCESS TO THE INFORMATION. Except as described below, the Group will not disclose
any PII about its users to any third party without first receiving that user's permission.
The Company may disclose PII when we believe in good faith that the law requires
it or to protect the rights or property of the Group. When you are using the Sites
and are asked for personal information, you share that information with the Group
who in turn shares that information with solicitors who the Group is contacting
on your behalf to qualify the solicitors' suitability for your case. You should
understand that these solicitors might have separate privacy and data collection
practices. The Group has no control over and accepts no liability for these independent
practices. In order to understand the individual privacy policies that each solicitor
follows, you should ask him or her for a copy of the privacy policy or visit their
website.
- PROTECTING YOUR INFORMATION. The privacy and protection of your PII is important
to us. Any user statistics that we may provide to prospective partners regarding
your usage of the Sites are provided in the aggregate only and do not include any
PII. No data transmission over the internet can be guaranteed to be 100% secure.
As such, despite our efforts to protect your PII, the Group cannot ensure or warrant
the security of any information you transmit to us, or to or from our online products
or services. You transmit all such information at your own risk. However, once we
receive your transmission, we make our best effort to ensure its security on our
systems. So as to enhance the security of your data, we have in place physical,
electronic and managerial procedures to protect the information we collect online.
However, as effective as these measures are, no security system is impenetrable.
We cannot guarantee the security of our database, nor can we guarantee that the
information you supply will not be intercepted while being transmitted to us over
the internet.
- ACCEPTANCE OF PRIVACY POLICY. Your use of the Sites, including any dispute concerning
privacy, is subject to this privacy policy and the Terms and Conditions. BY USING
THE SITES, YOU ARE ACCEPTING THE PRACTICES SET OUT IN THIS PRIVACY POLICY AND OUR
TERMS AND CONDITIONS. We reserve the right to modify this privacy statement at any
time by posting the changes on this page. Your continued use of any portion of the
Sites following posting of the updated privacy statement will constitute your acceptance
of the changes.